Frequently Asked Questions
Everything you need to know about bringing Atelier Home™ into your space.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, Atelier Home™ ships to the continental United States and Canada. We are working on expanding our logistics to support international delivery in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
Are your wood products sustainably sourced?
Yes, we are committed to environmental responsibility. All our timber is sourced from FSC-certified forests, ensuring that your home aesthetic supports global conservation efforts.
How do I care for my Atelier Home™ textiles?
We recommend professional dry cleaning for our premium wool and silk blends. For cotton and linen items, a gentle machine wash in cold water followed by air drying will maintain the fabric's integrity and color.
Do you provide white-glove delivery services?
Yes, white-glove delivery is available for large furniture pieces at checkout. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.